FAQ

Signing up is straightforward. Click the Sign Up button on the site, provide an email address, choose a strong password, and enter basic personal details required by law. You may be asked to confirm your phone number or email via a verification link or code. Because Paradise operates sweepstakes-style offerings in many U.S. states, some pathways may vary (for example, claiming certain no-deposit credits through partner routes like BitBetWin or BitPlay). Make sure your name and address match government ID documents to speed up later KYC checks. If you encounter errors, open a live chat session for real-time help.

Promotions rotate, but common offers include a $5 sign-up no-deposit credit (sometimes issued through partner channels), deposit-match bonuses (examples: 50% on first deposit, 20% on second and third), reload bonuses that have been advertised as up to 200% up to $2,000 with 35x wagering, and a 20% cashback offer. Loyalty and VIP tiers can yield boosted matches, free spins, and periodic giveaways. Always check the exact terms: minimum deposit, wagering requirements, max cashout, eligible games, and expiry windows. Promotions can be time-limited; if you see a high-value reload or limited free-spin pack, claim it quickly and review the T&Cs.

No-deposit rewards are occasionally offered as automatic credits or through partner sign-up routes. Historically, Paradise has provided a $5 sign-up credit via partners like BitBetWin or BitPlay. There isn’t always a universal promo code; sometimes codes are distributed through email, partners, or promotional pages. To claim: register, check your account promotions area and your email for award confirmation, and follow any specific claim steps. Read the bonus rules carefully—no-deposit offers often carry wagering or withdrawal caps and short expiry periods.

Paradise accepts MasterCard and Visa, and processes transactions in USD. Deposits are usually instant; withdrawals depend on verification status and method. Standard card withdrawals can take several business days after approval. Some promos have minimum deposit requirements (for example, reload offers often require $50). Maximum cashout limits apply to certain bonuses—for instance, a $5,000 cap has been noted on some reload promotions. If a withdrawal is delayed, check account verification status and contact support via live chat or support@paradisesweepstakes.com for an update.

Wagering requirements tell you how many times you must play through bonus funds (or deposit + bonus) before cashing out. Example: a 35x wagering requirement on a $100 deposit plus $200 bonus equals wagering (100 + 200) × 35 = $10,500. Contribution rates vary by game—slots typically contribute 100%, while table games and certain features may count less or nothing. Always confirm which games contribute and whether max bet limits apply while a bonus is active. Failing to meet wagering conditions before the bonus expiration or attempting to withdraw early can void the bonus and any winnings tied to it.

Yes. Paradise’s games and lobby are optimized for modern mobile browsers and many Android and iOS devices. Most Pragmatic Play titles listed on the site are HTML5-based, so they run smoothly without a dedicated app. Performance depends on your device and internet connection—use Wi‑Fi or a strong mobile network for best results. If a specific game isn’t loading, try clearing your browser cache, updating the browser, or switching to a different device and contact live chat if problems persist.

Paradise partners with Pragmatic Play and offers a mix of slots, classic reels, bonus video slots, and progressive types. Popular titles include Red White Blue 3 Lines Slots, Diamond Strike Slots, and Hot Chilli Slots. Titles vary in paylines, coin sizes, and bonus mechanics—Diamond Strike, for example, is a 5-reel video slot with 15 paylines, free spins, and a jackpot bonus game. Game availability may change; check individual game pages for RTP, volatility, and rules, such as this detailed look at Diamond Strike.

Paradise operates sweepstakes-style gaming under the framework that permits play across many U.S. states, but licensing and regulatory oversight can differ by jurisdiction and operator partnerships. The casino also reserves the right to modify or cancel promotions. For the most accurate compliance and licensing information, review the site’s legal and licensing pages or contact support. If location-based restrictions apply, the registration process will indicate access rules for your state.

KYC verification typically requires a government-issued photo ID (passport or driver’s license), proof of address (utility bill or bank statement), and sometimes a selfie for identity confirmation. Verification speeds up withdrawals and removes account limits. Submit clear, unaltered documents via the secure upload area in your account settings. If additional documents are needed, support will notify you. Complete verification promptly—delays often cause holds on large withdrawals or on bonuses requiring full validation.

First, try basic troubleshooting: refresh the page, clear browser cache, update your browser, or try a different device. If issues persist, capture screenshots and contact live chat for immediate help; email support@paradisesweepstakes.com for non-urgent inquiries or if attachments are necessary. Provide account details, the device/browser used, and a precise description of the problem. For game-specific bugs, note the game name, bet size, and any error messages. Support aims to respond quickly and will escalate unresolved issues to technical teams.

Paradise uses industry-standard encryption to protect transactions and personal data; account passwords should be unique and robust. The site enforces verification to prevent fraud and to comply with regulatory requirements. Payment card details are processed through secure gateways and are not stored in plain text on the platform. For extra safety, enable any available account protections like two-factor authentication if offered, monitor account activity, and report suspicious emails or transactions immediately to support@paradisesweepstakes.com.

Paradise provides responsible-gaming options such as deposit limits, time limits, self-exclusion, and reality checks. You can set daily, weekly, or monthly deposit caps to control spending, and request account cooling-off periods or full exclusion if needed. If you feel your play is becoming a problem, use these controls or contact customer support for assistance. Independent organizations and hotlines are also available for support; the casino will provide resources and referral information on request.